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Help & Contact

Help & Contact

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Shipping and delivery

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Returns and refunds

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My account

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Payment and pricing

Pedido

Orders

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Comprar

I want to order

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I have placed an order

Email

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We answer every email within a 6-hour period.

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We are here to assist you via chat.

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Our lines are open from 10am to 6pm (CET), from Monday to Friday. Make sure you have your order number at hand as this will speed things up.

Frequently asked questions

Placing an order

Is ordering online secure?

YES! All purchases in our website are guaranteed maximum security! Tradeinn takes internet payment security very seriously.

When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored.

How do I place an order?

If you wish to place an order, please just proceed as follow:

- Select delivery country (on the top left of our site).
- Add any item you would like to buy to the basket (select size/colour and click on ADD TO BASKET).
- Once all products you want to buy have been added to the basket, please click on the basket (on the top right of our page) and choose delivery option.
- Click on PROCEED TO CHECKOUT.
- Please fill in all required information for delivery IF YOU ARE A NEW CUSTOMER and finish your order by selecting payment.

So automatically your account has been created and you can always log in to MY ACCOUNT by using your e-mail and chosen password. You will also receive an order confirmation as well as any details regarding your order per mail.

How do I view what´s in my shopping basket?

To view the content of your basket, please click on the basket icon in the top right of our page. Any items you have added to your basket will be shown. If you wish to change the quantity of any products in your basket, you can change the number by clicking on the -/+ buttons in the column for quantity. If you wish to remove any item of your basket, please click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.

How do I add items to my basket?

To add an item to your basket, you just need to type the desired quantity and click on the ADD TO BASKET button. If you wish to change the quantity of any products in your basket, you can change the number by clicking on the -/+ buttons in the column for quantity. You should see the price updating accordingly.

How do I remove items of my basket?

To remove an item from your basket, please click on the basket icon in the top right of our page. Then click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.

How do I change the quantity of a particular item in my basket that I want?

To view the content of your basket, please click on the basket icon in the top right of our page. Any items you have added to your basket will be shown. If you wish to change the quantity of any products in your basket, you can change the number by clicking on the -/+ buttons in the column for quantity. If you wish to remove any item of your basket, please click on DELETE just below the -/+ buttons in the column for quantity. You should see the price updating accordingly.

Why is the item in my shopping basket not longer available at the checkout?

The selection on our site is live and reflects what is in stock at that moment. Adding an item to your basket does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your basket.

Why is the item that I had in my shopping basket yesterday no longer on sale today?

Your shopping basket does not secure sale prices for you. If you place an item in your basket at a sale price, the price will change once the sale has expired. We recommend you to place your order as soon as possible.

How will I know if you have received my order?

Once you´ve completed the checkout process, a receipt will appear on your screen detailing your final order total, your shipping address, and the purchased items. You can print this receipt for your reference.

You will also receive an order confirmation per e-mail and you can also find all order details by logging in to MY ACCOUNT by using your e-mail and chosen password.

How do I reset my password?

If you forgot your password, you will need to enter your email address and click on the ´send´ button. You will receive an email with a link in it (please note: this email may take some time to reach you and could appear in your spam / junk folder). Click on the link in the email when you receive it, and you´ll be prompted to enter a new password.

Will you tell me when my order has been dispatched?

YES! Once your order has been dispatched, you will receive your tracking information per e-mail. You can also always find all information regarding your order by logging into MY ACCOUNT.

How do I know if an item is available?

We offer a great range of items, most of them are in stock in our logistic centre and others must be ordered on demand. When selecting an item, there will be a delivery date shown. If the item is in stock, you will find the information directly next to the delivery date. The delivery date is calculated by product availability and shipping time. Thus, the delivery date is calculated by our experience with each supplier and chosen delivery company. If you order several items in one order, the delivery date will be calculated by availability of all of them.

Please keep in mind that the delivery date is only a reference, as it is determined to product availability, the delivery service chosen, as well as payment. The estimated delivery date doesn´t take into account weekends and local public holidays. We do our best to comply to the given delivery dates and will inform you immediately if despite our efforts your order will suffer any changes or delay. We kindly apologize and appreciate your patience.

How do I choose my size?

The size chart that you will find in the file of each product will help you determine what size you need to buy and leave doubts if you do not know which is the right one. Make sure it is the correct size, simply by clicking on What is my size? that you will find next to the box to choose the size of the product; or in ´Size Chart´ just below the description of the item you want to buy. In some of the products such as shoes, pants or other accessories you will find a size recommender .

How to place an order as club/association?

Tradeinn offers special discounts and conditions for clubs/associations! If you wish to place an order for your club/association, we kindly ask you to send all club information per e-mail using our contact page.
Then your club/association will be registered on our club page where you can see our special club offers and you can place your orders directly, once you received the login details. We look forward to welcoming your club!

How can I add my Company name/address or VAT number?

Unfortunately, an invoice can not be changed once it has been issued. When placing your order, be sure to indicate the correct information that you want to have on your Invoice. In case you want to include your company details in the invoice, when placing your order, please indicate the name of your company and the VAT number. This way your company information will appear in the invoice.

I can´t find the buy button for the selected item

If you cannot find the ´buy button´ for the selected item, the product might currently be out of stock, no longer available or we might not be able to deliver the item to your country. Please do not hesitate to contact us at any time, we may be able to help you in finding your perfect item!

What is the Minimum Price Guarantee?

As an official retailer of all our offered products, we must respect the given retail prices by the brand. If you find a better offer from another authorized web shop, please fill in completely the Minimum Price Guarantee form available at the product page. We will happily offer you the same price, if all following conditions are met:

The offer is from an official and authorized retailer of the mentioned brand. Any auction sites including eBay, amazon, Yahoo Auction, etc. cannot be considered.

The characteristics of the product must equal TOTALLY with the one offered by us, including the following: Brand, Model, Reference and Version, Options, Size, Colour, Availability etc., as well as any other conditions that could affect the final price like shipping costs, special offers, etc...

Shipping and delivery

What is My Account and what can I do there?

In MY ACCOUNT you always have access to all your orders, correspondence with us, returns, and you can change any preferences of your newsletters, contact us directly or rate your bought items to obtain CoINNs.

When placing an order, your account will be automatically created and you can always log into MY ACCOUNT by using your e-mail and chosen password.

Can I change my delivery address after I have placed my order?

YES! You can change your delivery address if your order has not yet been shipped. To modify your address, log in to your account, select the order and click on Edit shipping address. We strongly recommend you to update your address in your account before you order as delivery and invoice addresses cannot be changed once an order has been shipped.

Can I purchase Vat Free when buying for my company (European Union only)?

If you place your order as a company and dispose of an international VAT number, we happily subtract VAT from your invoice. We kindly ask you to first place your order and provide your company information. Then, once your order has been shipped, the VAT will be removed from your invoice and you will receive a refund of the difference by the same payment method you used when placing the order.

How can I track my order?

Once the items are ready to be shipped, we will send you an e-mail to notify you that your parcel has been dispatched. The e-mail includes a link to the shipping company website. From there on, you will be able to track the status of your order. You can also check your order´s delivery status in your account.

To which countries do you ship to?

Worldwide! If your country cannot be selected as delivery country on the left top of our site (shipping to), please contact us. We will happily double check if we are able to ship to your country. Please keep in mind, that a few of our brands are not authorized to be sent to particular countries.

How do I download my invoice?

You can download a copy of your invoice in MY ACCOUNT If you placed the order very recently, please wait until it´s shipped for the invoice to be available.

How do I track my order?

Once your order has been shipped from our warehouse, you will receive an email to let you know that your package has been shipped and is on its way to your home or pickup point. In the email we will include a link with which you can track the package and you can see at all times where your order is. In addition, in MY ACCOUNT, in the section My orders, you also have detailed information and a link to Shipment tracking. Additionally, you will find here the contact details of the shipping companies in case you need to contact them.

How much costs the delivery?

Our shipping fees depend of the country where the package is shipped and the volume and weight of the items. Shipping costs are calculated according to the weight and volume of each order. Every time you add a product to the shopping cart, the shipping costs change automatically. This way you can check in the shopping cart the total price of the items and choose the shipping method you prefer. Shipping cost and delivery time vary depending on the carrier you choose. We currently do not offer free shipping.

How will my parcel be delivered, by wich carrier?

When placing an order, you can choose your delivery option once you have added all items to the basket. We will ship your order with the selected courier service and you will receive all the tracking information by email.
If you want to know which carrier we work with you can find more information clicking here .

You can also always find all information regarding your order by logging into MY ACCOUNT.

What happens if I am not at home when my delivery arrives?

If there is nobody to receive the parcel, the driver will either attempt a new delivery, deposit your parcel at a neighbor or take your parcel to be securely held at the local Post Office or Depot.

If you have not received your parcel, the driver may have left a delivery notice stating the location of your parcel. Please follow the instructions left by the driver.

You also can contact the courier to have more details about your parcel:
- Parcel Force (United Kingdom): 0344 800 4466 or Clicking here
- Royal Mail (United Kingdom): Clicking here
- USPS (USA): 877-569-6614 or email fast@usps.gov
- DHL (Worldwide): Click here
- UPS (Worldwide): Click here
- DPD (Worldwide): Click here
- For all other countries, please contact your local post office, we put at your disposal a list of carriers Click here

How can I get the TAX FREE form?

If you wish to receive your order in Spain and you want to later export it to any country outside of the European Union, you need to select the correct delivery country (Spain) in the top left of our site. Please add any items to the basket. By choosing the delivery option the final price will be shown and you will be charged directly by us the product price including the spanish VAT and delivery fees. When exporting the item out of the European Union, you can claim VAT by using the tax free form. Once your order has been placed, please provide us immediately with all required data as the final address of the country you are going to, your birthdate and your passport number.

Once we received all necessary information, we can attach the INNOVA TAX FREE form to your order. We work with INNOVA TAX FREE and would recommend you to consult their website directly to find out the total amount you can claim Clicking here

Do you offer additional transportation insurance?

Don´t worry! All orders are insured by the carrier´s insurance, in case you don´t receive your order you have the refund guarantee. However we offer you an additional insurance option, we have Route, a transport insurance that covers your order in case of damage, theft or loss and also gives you the option to choose between being refunded or receive your order again.
You can check if Route is available for your country directly in the cart.

I have ROUTE insurance. How do I file a claim?

To process your claim with Route, you can do so through the mobile app offered by Route for iOS or Android devices. You can also do it through the email you received from Route after placing your order, or follow the steps below:

1. Enter the Route portal by Click here

2. Enter the email address you used when making the purchase

3. Enter the order number

4. Click on the solve a problem button.

5. Select the problem you had with your order and continue with the next steps.

What happens when my order has been returned because it has not been delivered?

We may have the parcel returned to us because the courier was unable to deliver the parcel to your address.

If the parcel could not be delivered within 2 weeks, it will be returned to us. If we receive your parcel returned, it may be for the following reasons:

- The address is incorrect.
- No one has been able to pick up the parcel during the 2 week period at the collection point.
- The parcel has been refused by the customer. For orders shipped outside of the European Union, any parcels returned to us due to the customer refusing to pay local duty will be refunded LESS the original shipping costs.

Can I send the order to a different address than the billing address? (For example if I want to send a gift to a friend from another city)

YES! Your shipping address may be different than your billing address. When ordering please make sure that you enter your correct and complete addresses. The address in the billing information should match the address that is associated with your bank card.

Is it possible to cancel an order when it has already been sent?

Once the parcel has been shipped to the customer, there´s no way to stop it. Shipping companies come every day to pick up all the parcels for customers at 9AM and 2PM (Central European Time). All the orders placed before this time will be shipped and we are unable to stop them. If you want to cancel an order before it has been shipped to you, we´ll refund the money you paid for the products including shipping costs.

Do you ship to PO Boxes or Military APO/FPO addresses?

We are sorry but we cannot ship to A.P.O. Military address or P.O Boxes and Hotels, as to ensure the safe delivery of your parcel, our transport partners require a physical street address to be provided along with a telephone number. A signature on file is needed for a successful delivery.

Will my order be shipped if there is an item out of stock?

Case 1: when placing your order:

Before finishing your order, in the product page and in the shopping basket, we indicate the date of delivery of your order in your home address.

Case 2: when preparing your parcel:

If your order has all the items available and when preparing your order we found a stock error, we will send you the items we have and we will refund the money of the missing item.

What can I do if the tracking says that my package is delivered, but I don´t have my package?

If the driver completed the delivery, then the package´s tracking status or a delivery notice should indicate where your driver left the package. Shipments that don´t require a signature can be left in a safe place at the driver´s discretion. This could include the front porch, side door, back porch, or garage area.

If the tracking status indicates that the driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. If the driver delivered your shipment to an alternate location, you should have received a delivery notice that indicates where the shipment was left (for example, a neighbor´s house or leasing office).

Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. Note that drivers may also use plastic bags to protect your package from the weather.

If you still cannot locate the package, contact the shipping company directly. Shipping companies have their internal systems that can check the delivery status.

Finally if the shipping company confirms that the parcel was delivered and you suspect that the package may have been stolen from an apartment building, the mailbox or the doorstep of your house, you have to report the theft to the police. Please send us a copy of the police report so we can start the claim process with the shipping company.

In order to submit the claim, please log into MY ACCOUNT, select the order, click on Contact and finally choose the option: I have revised the tracking and I have a problem with the shipment of my order.

Returns and refunds

When can I return my product?

Tradeinn gives you the right to return your purchased item/s without having to give a reason, at any time within 30 days beginning the day after the day on which you received the goods. You can return any item within 30 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). We only ask you to please log in to MY ACCOUNT. Please find all further information here: returns.

Are there some items I cannot return?

YES! Any customized items (as for example: football boots, gloves, skies with mounted bindings, etc.) cannot be returned or exchanged. Any other product can be returned within 30 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). We only ask you to please log in to MY ACCOUNT. Please find all further information here: returns.

Can I return unsuitable items and is it free?

You can return any item within 30 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). We only ask you to please log in to MY ACCOUNT. Please find all further information here: returns.

From Spain you can make a return using Mondial Relay or Punto Pack Spain (except Canary Islands, Ceuta and Melilla), the return label costs 4.99€. onwards.

Mondial Relay, this service is available for the following countries: Belgium, France, France Corse, Luxembourg and Monaco, the return label costs from 7.99€ onwards.
Remember that the price of the return depends on the weight of the items being returned.

GLS, this service is available for the following countries: Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, the price varies from 7,99€ onwards.
Remember that the price of the return depends on the weight of the items being returned.

If you are returning from UK you can use Royal Mail (Spring). If the carrier you have used for the shipment of your order has been another, the package must be shipped at your cost with the carrier of your choice.

For customers located OUTSIDE the European Union, we suggest using DHL as we have a special agreement with them. With DHL, your shipment will be dispatched quickly and efficiently. For any return you can print the return label directly in MY ACCOUNT.

When do I know that you have received my return?

The taken time from sending your parcel until it arrives at our warehouse depends on the courier service you select for your return. Of course, we will directly inform you per mail, once your return has been refunded. You can always ask your courier service about the whereabouts of your shipping.

How can I return a product? Can I change it for another?

To return an item you only need to enter a Return Request by logging into MY ACCOUNT. You can return any item(s) within 30 days, as long as the item(s) are in perfect condition (unused, with tags, in their original packaging). To learn more about returns and exchanges please click here: returns.

What should I do if I receive the wrong item?

We do everything in our power to ensure that you receive the items you have purchased, but if you have received a wrong item, please log in to MY ACCOUNT. Please find all further information here: returns.

What should I do if I receive a damaged item?

We do everything in our power to ensure that your goods arrive in perfect conditions, but if there is a problem with faulty or damaged goods during shipping, please log in to MY ACCOUNT. Please find all further information here: returns.

How do I prepare my parcel for return?

Please log in to MY ACCOUNT. Please return items in their original packaging. Returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box and be returned in perfect conditions (unused, with labels, in original packaging). Please use a new parcel/packaging to make sure that no labels or duct tape will be attached on the original product packaging. Attach the return label on the outside of the packaging and send the parcel to the address indicated on the return label.

Once your return is received and inspected by our Returns department, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Of course, we will directly inform you per mail, once your refund has been proceeded. Please find all further information here: returns.

How will I receive my refund?

Once your return has been processed, we will refund you and send you a confirmation email. We will refund the amount according to the payment method that you have used when ordering. You will receive the money in your account between 4 and 10 days approximately depending on the payment method used when placing your order and your bank.

I have misplaced my packaging and want to return an item; can I have a new packaging?

If for any reason you no longer have this packaging and you would like to return an item, please contact us in advance.

Please return items in their original packaging. Returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box and be returned in perfect conditions (unused, with labels, in original packaging).

What should I do if my package is damaged or items are missing?

When the delivery is made, it is important that you examine the package for signs of damage, loss, or theft. If the package is open and/or damaged (the security seal is broken), and the contents also appear to be damaged, be sure to open and check the contents with the delivery driver.If the contents are indeed damaged or the package is incomplete the customer must refuse the order. Be sure to contact customer service to report the incident. The driver´s verbal acknowledgment cannot be used as proof of your claim.

For high-value items, we strongly recommend recording a video while opening the package so that, in the event that you need to file a damage claim, you can successfully prove the damage or missing items. Claims may be rejected if they are submitted without photos or videos taken at the time of delivery showing the damaged package or demonstrating the loss of the items, and/or without a copy of the report completed by the driver at the time of delivery, and/or without an invoice or receipt proving the value of the goods. You must send us your claim in writing within 72 hours of the date of delivery. We cannot accept or process any claims for deliveries over 72 hours. To submit your complaint, go to MY ACCOUNT, select the order, click on Contact and finally choose the option: I have checked the tracking and I have a problem with the delivery of my order.

Payment and pricing

Can I finance my purchase?

We make your shopping easier, purchases can be financed through the online payment system Klarna. Klarna is a payment system that includes three payment methods: payment instantly, payment after trying the product and payment in installments. Klarna is available in the following countries: Sweden, Finland, Norway, Denmark, Germany, United Kingdom, Austria, Spain, Italy and Switzerland. To pay with Klarna follow the steps below:

Step 1: add products to your cart and select ´Klarna´ when you checkout

Step 2: enter some personal details and you will instantly know if your payment is approved

Step 3: Klarna will send you an email confirmation and reminders when it is time to checkout and you can manage your orders and payments through the Klarna app.

For more information make: Click here

For customers in the United States, United Kingdom and France, purchases can be financed with Paypal, for more information make: Click here.

What are your payment options?

We offer several payment methods, all of them are assured by Adyen, who guarantees the security of your payments. Our main payment methods are PayPal, Credit and debit card, Klarna, Apple Pay, Google Pay and DIRECTebanking. Please keep in mind that offered payment methods may vary by the country of destination. Once all items have been added to the basket and you have already selected the courier, all available payment methods for your destination country will be shown.

For online payments made by Credit and debit card, the ´Secure Socket Layer´ (SSL) security system is used, which allows encrypting your banking information when on the network.

Is it safe to use my credit card on your website?

YES! All purchases in our website are guaranteed maximum security! Tradeinn takes internet payment security very seriously.

When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored.

Why was my payment declined?

Please verify that your credit card number and expiration date are correct. Also, please note that we accept Visa, MasterCard, JCB, American Express and Maestro for credit card payments.

Sometimes your bank can hold the money on your card during a security time, to make sure that you really want to make the purchase. This is especially common if you do not shop online very often; If you have tried to make multiple purchases in a short period of time; Or if your card is very new.

We recommend that you call your bank to notify them that you have tried to buy from an online store. This way they can confirm your identity and enable its use. In any case, if the error messages come from your bank and not from our store, we recommend that you call your bank first to get more information about it.

When will I be charged VAT?

- For orders being shipped to countries within the European Union, VAT is already included in the product prices you see on our website.

- For orders being shipped to countries out of the European Union, no VAT and no sales tax will be included in the product prices you see on our website and you will not be charged any taxes by us. However your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. The courier will charge you any taxes or customs directly. As taxes and customs may also depend on product category as well as declared amount, we are not able to provide you with any further details. We would recommend you to consult your local Customs office, which will happily assist you with further information.

Will I be asked to pay additional VAT or duty charges upon receiving my parcel in the United Kingdom?

No, the price on our website will be the final cost to you. There will be no additional VAT or duty charges requested on delivery by our carriers. We have done all we can to prepare for Brexit in the best way possible to offer the best experience for the customer.

Is there any extra charge not shown on the website?

NO! but for orders being shipped to countries out of the European Union, no VAT and no sales tax will be included in the product prices you see on our website and you will not be charged any taxes by us. However your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. The courier will charge you any taxes or customs directly. As taxes and customs may also depend on product category as well as declared amount, we are not able to provide you with any further details. We would recommend you to consult your local Customs office, which will happily assist you with further information.

What are the CoINNs?

The CoINNs are our loyalty points for our clients. You can add CoINNs to your account by purchasing items in any of our stores, following us on our social networks, and earn more CoINNs by reviewing the items you have purchased. Take advantage! and earn CoINNs

CoINNs can be redeemed on your future orders as a discount. To learn more about CoINNs: click here.

How do I know if my payment has been accepted?

Once we have received your payment we will send your order immediately if all the products are in stock. We will also send you a confirmation email when the shipping process has started. If any problems occur with your payment we will contact you by email.

How long can I wait to pay my order?

Once you have placed your order, you have to pay within 15 days. On the 16th day we will cancel your order.

Can I submit my payment even though the time to pay for my order has expired?

Please contact our Customer Service by email and give us your order number. If we have your items available we can reactivate your order and proceed with the shipment once we have received your payment.

What is PayPal?

PayPal is a payment method for online purchases which offers you to pay quickly and more securely with just an e-mail address and password or mobile number and PIN. No need to re-enter your card and delivery details every time you check out.

PayPal does not only offer you a secure and fast payment solution, but also allows you to send money almost anywhere in the world in seconds.

How do I sign up for PayPal?

You can easily sign up with just an e-mail address and password by creating your account Clicking here

How do I use PayPal as payment option?

If you would like to pay per PayPal when placing an order, please click on the PayPal option when checking out. New PayPal users who would like to use PayPal as payment method, will be redirected to the PayPal website to sign up for an account.

PayPal Refunded Return Service, what is it and how can I benefit from using it?

You can now have free returns on orders paid with PayPal! This means that if you want to return an unwanted item, the shipping costs of sending it back to us will be refunded by PayPal directly in your PayPal account. You need to activate this promotion before making a purchase in order to qualify.

Please read the following terms and conditions before proceeding: Click here

What is Klarna?

Klarna is an online payment system that includes 3 forms of payment: instant payment, payment after delivery and payment in installments. Klarna is available in the following countries: Sweden, Finland, Norway, Denmark, Germany, United Kingdom, Austria, Spain, Italy and Switzerland. To pay with Klarna follow these steps:

Step 1: add products to your cart and select ´Klarna´ when you check out;
Step 2: enter some personal information and you will know instantly if your payment is approved;
Step 3: Klarna will send you an email confirmation and reminders when it´s time to pay and you can manage your orders and payments in the Klarna app.

To learn more about Klarna : Click here

Changing or canceling orders

How can I cancel my order?

If you change your mind about your purchase, you have the option to cancel your order. As long as your parcel has yet to be picked and packed in our warehouse, you´ll have the option to cancel. To cancel your order, log in to your account and click on ´Cancel order´ or ´Remove product´. If the ´Cancel order´ option is no longer available, it means your order has been processed in our warehouse and it´s unfortunately too late to cancel it.

If you have already received your goods then you may return them, please log in your account.

Can I add an item to my order?

YES! You can add an item as long as your order has not been shipped. To add an item to an existing order unshipped, log in to your account, browse to find the item you would like to add and click on ´Add to order´. Orders which have already been shipped cannot be modified anymore.

Returns policy Tradeinn Marketplace

What is Tradeinn Marketplace?

It is the new distribution platform of the Tradeinn group, of which the best brands and specialised sellers in the market are part, putting at your disposal its catalogue of products so that you can access the best offers in sports equipment, electronics, fashion, children´s products and household products.

At Tradeinn we have thought about the needs of our customers and in order to improve your shopping experience, in Tradeinn Marketplace you will find more alternatives and variety of products.

Our goal is that you can find everything you are looking for in one place at the best price. On Tradeinn Marketplace you will find thousands of new products with the confidence of Tradeinn. Smart Shopping!

Products and Sellers on Tradeinn Marketplace

Our team has carefully selected the best sellers and the best brands so you can shop with confidence.
Tradeinn and Tradeinn Marketplace products coexist on the same website so it is very easy to locate the products sold by a seller because we indicate it in the offer.
You can combine all products in the same basket, so easy!

How do I place my order through Tradeinn Marketplace?

To buy on Tradeinn Marketplace you have to follow the same steps as when ordering on as the shopping basket is the same for all products:
1.Select the country of delivery (at the top left of our site).
2.Add the item you wish to purchase to your basket and click on ADD TO BASKET
3.Once all the products you wish to purchase have been added to your basket, click on the basket (at the top right hand side of our page) and choose the shipping option
4.Click on FINISH ORDER
5.Complete all the information required for delivery IF YOU ARE A NEW CUSTOMER and finalise your order by selecting your payment method.
6.This way, your account is automatically created and you can always log in to MY ACCOUNT using your email address and chosen password.
7.If you have purchased from multiple sellers you will receive an email from each seller with details of your order. From your account you will be able to track your order and contact the seller.
8.When you receive your order mark it as received and don´t forget to rate the seller, your opinion is very important to us.

Shipping and delivery Tradeinn Marketplace 

Sellers set the delivery time for their products and the delivery costs.
If you have placed an order containing items from Tradeinn and multiple sellers please note that you will receive the items separately following the delivery times of Tradeinn and each seller as set out in the order.

Returns Tradeinn Marketplace

You can make a return through Tradeinn Marketplace as long as the item(s) is/are in perfect condition (unused, with tags, in its original packaging).
Contact the seller via MY ACCOUNT and they will tell you how to proceed with the return.
Steps to follow:
1.Log in to MY ACCOUNT
2.Select the item to be returned and click on Return the item
3.Leave a message to the seller with the reason for returning the item
4.The seller will contact you within 48 hours with instructions on how to return the item via email.

Returns Conditions

If you are not satisfied with any of the products you have purchased, you may return the product within the days set by the seller for the return of the product.
Each seller has its own return policy. You can check it on their seller´s page.
You must inform the seller that you want to return the product, you cannot return the product without first consulting the seller.
If the seller does not answer you within 48 hours you can open an incident and if in 5 days he does not contact you we will contact the seller to resolve the incident.

Contact the seller

You can contact the seller through MY ACCOUNT once you have placed an order.
Simply go to MY ACCOUNT and enter your user name and login.
In the section contact the seller you can leave your query. The seller should get back to you within 24 hours.

Request an invoice from the seller

You can request an invoice from the seller from MY ACCOUNT Contact seller and from the drop-down menu Request an invoice.

Other useful information

How to contact customer service?

We put at your disposal our customer service team, to answer your questions or requirements, you can contact customer service through WhatsApp , chat , or you can also contact our team by sending an email to support@tradeinn.com .

Our telephone lines are open from 10am to 6pm (CET), from Monday to Friday for more information click here

Why should I rate my items and how?

We would kindly invite you to rate your item/s by writing a review on our website, with which you will earn 20 CoINNs for your next order. This way, you are helping other customers to make the right decision and earn CoINNs for your next order. To rate your item/s please log in to MY ACCOUNT by using your e-mail and chosen password. Then select the order and choose the item/s you would like to rate and click on Write a review. Once we could validate your review, you will automatically receive 20 CoINNs on your account.

How do I unsubscribe from your newsletters?

We´re really sorry to see you go! To unsubscribe from our newsletters, click the unsubscribe button on any of our newsletters, or alternately you could go to MY ACCOUNT, click on the subscriptions and change your preference.

How can I assure your products are authentic?

As an official dealer of each brand we sell, all our offered items are covered by a 2 years manufacturer´s warranty. All products sold on our website are genuine. We only trade with reputable manufacturers who provide the highest quality of products. We do not sell fake, counterfeit, or replica goods.

How do I make a claim about my order?

If you want to make a complaint about your order we detail below the procedure you must follow in each case:

If you have received a wrong, damaged or defective product, you must make a return request through MY ACCOUNT. Enter in the section MY ORDERS and click the button ´return order items´ you want to manage. We will ask you for more details such as the specific reason for the claim, a description and photos of the error damage or defect, for our returns team to review your request.

For more information on how to initiate your claim: Click here

If on the other hand you still haven´t received your order, can´t locate your package or other type of complaint, we put at your disposal our customer service team who will assist you through WhatsApp, chat or by sending an email to support@tradeinn.com.

What are refurbished products?

The refurbished products are those that may have damaged packaging or not have the original packaging, may have been slightly damaged in storage, transport or while being handled or have been returned.

Before being offered for sale again, all products are fully checked, so that we are sure that they meet what is expected of them and are in perfect working order. Of course, the price of the reconditioned products is lower than that of a new product and also they enjoy a legal warranty of one year.

The products with defects or aesthetic damage, are not affected in terms of basic functionality of the product. To help you understand the condition of the product you will find more information in the product description and you will be able to see the exact notice of the reason to qualify it as a refurbished product so you can make a decision.

What is the warranty on refurbished products?

All refurbished products are covered by a warranty of 12 months (one year).

Some products are entitled to be repaired under warranty, in which case they will be repaired by an authorized expert.

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